We aim to ensure that all customers are satisfied with their purchase. If you are not completely happy, you may request a refund or cancellation within 24 hours of your purchase.
Non-Refundable Items:
Processing Time:
Once your return is approved, refunds will be processed within 24 hours, and the amount will be credited to your original method of payment.
Cancellations:
Orders can be cancelled within 24 hours of purchase, provided the order has not yet been processed or shipped.
Contact Us:
For refund or cancellation requests, please contact:
Email: info@busyboardsbydewld.co.za
Phone: +27 76 699 9196
Processing Time:
Orders are processed within 14 business days after payment is received.
Delivery Timeframes:
Shipping Fees:
Shipping costs are calculated at checkout unless otherwise stated.
Order Tracking:
Once your order is shipped, you will receive a tracking number via email/SMS.
Undeliverable Packages:
If a parcel is returned due to an incorrect address or failure to collect, the customer may be responsible for additional delivery fees.
Damage or Issues:
If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours with photos so we can assist immediately.
We respect your privacy and are committed to protecting your personal information.
Information We Collect:
We may collect personal details such as your name, contact information, delivery address, and payment details when you place an order or interact with our website.
How We Use Your Information:
Your data is used to:
Data Protection:
Your information is securely stored and will not be shared with any third party except trusted service providers (such as couriers or payment processors) necessary to fulfil your order.
Cookies:
Our website may use cookies to enhance your browsing experience. You can adjust your browser settings to disable cookies if preferred.
Your Rights:
You may request access to, correction of, or deletion of your personal information at any time.
Contact Us:
If you have any privacy-related concerns, please contact:
Email: info@busyboardsbydewld.co.za
Phone: +27 76 699 9196
